Right Reason Technologies

Every new piece of technology comes with a population of individuals who will try to exploit it. Oftentimes, they aren’t prevented from their deeds until it is too late. Unfortunately, new technology often has no rules or regulations associated with it until it has “been out there a while”. In reality, this is a bit backwards; wait until a dangerous, damaging, or careless act has been committed, then create laws to prevent it from reoccuring.
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The Pocono Mountains Visitors Bureau (PMVB) is the official tourism promotion agency and destination marketing organization for the four county Pocono Mountains region consisting of Carbon, Monroe, Pike and Wayne. They are a membership based organization representing lodging facilities, dining facilities, attractions and related businesses. The PMVB’s mission includes offering educational programs, promoting the tourism industry through online, print and broadcast marketing as well as providing resources to benefit and support the entire tourism industry in the region. As one can predict, this is a tall order. With over 2,400 square miles and numerous venues ranging from Mom & Pop operations to full scale resorts, the PMVB needs the necessary tools to increase the visibility and bottom line revenue of their members. Solutions for training, information transfer and management require both flexibility and a personalized approach.
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Even though it has been around for many years, web based training is still considered a new and relatively misunderstood way of training employees. While we are all aware that there are significant benefits to live training, web-based training has distinct advantages of its own:
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On June 18, 2007, the 6th U.S. Circuit Court of Appeals handed down an important decision in Warshak v. United States that could have an impact on your company’s email monitoring policy. In the case, Steven Warshak’s emails were read by federal investigators under the provisions of the 1986 Stored Communications Act (SCA). This action required no warrant, nor did the government have to notify Warshak beforehand. Warshak, in his suit alleged that the action violated both the Stored Communications Act as well as his Fourth Amendment rights. The court agreed, upholding the District Court’s decision.

You may be wondering, “What does this federal investigation have to do with my email monitoring policy?” The answer lies in the details of the decision. This case specifically dealt with the issue of personal emails hosted by an ISP. In no way did it ever address the issue of business email monitoring. However, it states that “e-mail users maintain a reasonable expectation of privacy in the content of their e-mails.” This determination could have some important implications for businesses. There is a reason why it is OK for a business to have closed circuit cameras in a store, but not in a restroom. In the store, there is no expectation of privacy, but in the restroom there is. If the court upheld that there is a reasonable expectation of privacy when it comes to email, it is likely that one day this could be extended to include business email accounts as well, at least under certain conditions. (more…)